| Volume Pricing (SHIPPING INCLUDED) | |||||||
|---|---|---|---|---|---|---|---|
| Qty: 1-4 | Qty: 5-9 | Qty: 10-24 | Qty: 25-49 | Qty: 50-99 | Qty: 100-249 | Qty: 250-499 | Qty: 500-999 |
| $19.95 | $12.95 | $10.95 | $9.95 | $8.95 | $7.95 | $6.95 | $6.45 |
1,000 or more books, please contact Martin Foner at 800-501-6431 or mfoner@nplconsult.com for Bulk pricing quotes.
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ACHIEVING EXCELLENCE THROUGH CUSTOMER SERVICE, 2014, Paperback, 6 x 9, 374 pages
Time Magazine, in a cover story about the author, said: “One of the Country’s Leading Customer Service Gurus.”
Any business book these days that starts with two dozen top worldwide CEO endorsements, from FedEx to Hyatt Hotels, is something to stop, read, and understand. THIS is THAT book!
A best selling title in its 10th Edition. Proven techniques and hundreds of practical ideas that develop customer satisfaction and loyalty – two ingredients to increase profits. Service leaders and champions of service can use this book to drive a service culture. Entrepreneurs who want to grow their businesses through a service culture will find these ideas valuable. John Tschohl’s revised book provides a complete action plan for making quality service the central focus of the management strategy.
It has rightfully been called an encyclopedia of customer service strategies and experiences from the country’s premier customer service expert.
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